2/10 Poor
Jan 26, 2025
This place is nasty and a dump
I sent message ahead of trip, even called ahead to make sure I was able to park close to my room. The hotel desk guy was rude, and gave me a room furthest from handicap ramp. My key didn't work. I called the front desk after walking about 200 ft, got no answer. Took 20 min to get a hold of him. He then asked me to come to front desk to get key, knowing I have mobility issues. I told him no. He needs to bring me the working key. Finally 30 min later, he came with a key. He couldn't get in either. He gave me another room. He must have realized I was upset and came to his senses, then offered assistance with my suitcase I was rolling around. I politely declined, because I was using it for support, keeping myself upright. Finally I got into a room over an hour after check in. Oh boy! What a treat. The flooring was lifting, causing tripping hazard. There were dirty towels on the floor. There were shorts in the switches. The room stunk. The bed seemed clean. I hope to God it was. I have MS and I was really tired. It was a long drive from St. Louis. When you are tired and have Multiple Sclerosis, you must sleep. I really want to curl up in the fetal position and scrub my body down with bleach and brillo pads. I will be contacting the MS society and sharing my experience with this sleezy motel that doesn't seem to care about people like me. I was made to feel ashamed of myself.
Kenneth
Kenneth, 1-night trip
Verified Hotels.com guest review