I had the worst experience ever. I booked a room that was supposed to include breakfast for two. But I was told at the hotel that I was only entitled to one breakfast. In fact, it appears there was no coordination between Hotels.com (where I bought my reservation) and the hotel. When I arrived they couldn't even figure out the type of room I reserved. They almost not found my reservation in their system. After a day of stay, I was told that my reservation was for a standard room instead of business suite. I had to show them my reservation again from my confirmation email. My experience was awful here.
Also, the hotel seems not to value guests' privacy. For you to have breakfast you must receive a voucher every day and you must write your name and sign in a notebook. Your room number is also written on the notebook. All these information are exposed to anyone who comes to sign his/her name. I could literally see the names and room numbers of all who wrote their names before me in the notebook every day. This shows lack of adequate respect for privacy and poses danger to guests' security. They need to correct this.
However, the hotel is situated in a good environment within working distance to Shopping malls.
