This experience was very reminescant of an Air B&B. It is literally an apartment in Milan owned by a company. You arrange a time to arrive to get the keys, which can be a bit challenging if you are driving or trying to find a place to park. The apartment itself was fully furnished and had a freezer, fridge, microwave, tea kettle, dishes, etc. There was a little miscommunication about our need for a baby bed so if you have special requests be sure to call them ahead of time. Even though it was last minute, they did make the extra effort to get a baby bed to the apartment which was extremely appreciated. There weren't many restaraunts near by but there was a grocery store right across the street, which was very beneficial. Definitely a nice option but would recommend it for a longer stay in Milan than one day.