Royalton Antigua Resort and Spa – All Inclusive

The hotel is brand new and staff are doing their best to handle the situations but there are so many issues, it seems that hotel was nit ready to accept the guests ... elevators did not work at all, toilet in the room did not flush well, we did not have clean towel and clean room for 3 days and restaurants were overwhelmed with guests and did not have capacity to serve . Very good location and new and so much potential but it was not ready for load of guesses

Good and clean beach. Good for families. Under staffed like the management isn’t willing to hire more people! There were lines for food, drinks, and at the reception. Food runs out quickly and isn’t restocked quickly. Overall 6/10.

The hotel and surroundings were lovely but we were there as the coronavirus hit and the hotel was going to close. Each day there were less restaurants open, 1 for final 3 days of our stay with the same menu for breakfast and lunch for 4 days. Bar was running out of drinks on our 2nd day with only beer, club soda & ginger ale available on the last day until the beach bar closed at 4pm. The sun beds were being cleared away as we sunbathed and we were made to feel that we were an inconvenience still being there. Exercise classes were cancelled from day 2, as was waiter service & room service. Beach shop also closed. Too much closed/not available to list. The luxury all inclusive holiday we paid for WE DID NOT GET

Beautiful property and very nice amenities. The location is also great, right on a small emerald bay between the hills. The all inclusive aspect was great as well, nice not needing to carry around credit card or personal info. They put a small rope bracelet with a charm on it on your wrist and you use that for everything, key, ID, etc. the food in the general dining was ok, but nothing to write home about, the Caribbean Grill was by far the best, service wise and the food. It is a fairly new resort and could still use some management help in regards to training the staff on customer service. We stayed in the bungalows and had no issues with out 2 butlers, but other service around the resort were on the poor side. My wife and I are very low maintenance and do not require or request much at all, but it did become a little bothersome when we would have to wait on staff to show up to various stations. Some bars were unattended with a line of guest waiting for service, concierge desk empty when we were called to go there, no hostesses at dining hostess stands multiple times, etc. The hostesses, bar tenders, and wait staff could be a little more welcoming too. It would be nice if when they were there, that they would acknowledge the guest before the guest has to acknowledge them. We were never in a hurry so this wasn’t a huge issue, but if I had to point out some dislikes or something that could use improvement, the customer service would be the main focus. Would go back again!

Great staff..very courteous and helpful..food was good...rooms were clean...would definitely visit again!

Location very nice. Staff friendly, just seems like they try to cut corners with everything.

Terrible service , booked diamond club and didn’t receive services that go along with it

The only thing we love was the location and the beach. The Hotel is badly run and management is terrible. They do not meet any of the expectations of an All Inclusive. They run out of food, drinks and there is no entertainment.

It was new and clean hopefully stays that way. Staff needs to be a little more puntual. Restuarant service was quite slow. There needs to be a better system . The beach was beautiful. Dont go there for the food.. not too good. But we ate. Lol kids club was great.

I loved how easy it was to find everything! The property has large patches of land that are completely empty. A lot of wasted space to fill!