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Tru By Hilton Albany Crossgates Mall

2.5 star property
Adventure hotel with indoor pool, connected to a shopping center, near University at Albany

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru By Hilton Albany Crossgates Mall

Lobby
Lobby
Premium bedding, blackout drapes, iron/ironing board
Business center
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Pet friendly
  • Non-smoking
  • Laundry facilities
  • Gym

Main amenities (12)

  • Housekeeping (on request)
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • Business center
  • Meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Snack bar/deli
  • Vending machine

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Blackout drapes/curtains
The price is $106
includes taxes & fees
$93 per night
Jan 3 - Jan 4, 2025

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 King Bed

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cribs/infant beds
Smart TV
Blackout drapes/curtains
Premium bedding
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

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The price is $128
includes taxes & fees
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About the neighborhood

Map
1651 Western Avenue, Albany, NY, 12203

What's nearby

  • Crossgates Mall - 5 min walk - 0.4 km
  • University at Albany - 3 min drive - 2.3 km
  • Colonie Center Mall - 5 min drive - 5.5 km
  • Albany Medical Center - 10 min drive - 8.1 km
  • MVP Arena - 12 min drive - 9.5 km

Getting around

  • Albany Intl. Airport (ALB) - 9 min drive
  • Schenectady, NY (SCH-Schenectady County) - 22 min drive
  • Hudson, NY (HCC-Columbia County) - 41 min drive
  • Albany International Airport Station - 9 min drive
  • Albany-Rensselaer Station - 14 min drive
  • Schenectady Station - 17 min drive

Restaurants

  • ‪The Standard Restaurant and Lounge - ‬6 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬1 min drive
  • ‪Cinnabon - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall puts you within a 10-minute drive of University at Albany and Colonie Center Mall. The indoor pool is a great spot for a morning swim, and guests can get a workout in at the fitness center. Fellow travelers say good things about the helpful staff and breakfast.

Languages

English

At a glance

Hotel size

  • 96 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: midnight
  • Contactless check-in available
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 21
  • Check-out time is noon
  • Contactless check-out available
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed (dogs and cats only, 2 total)*
  • Service animals welcome

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills
  • Free reception (select days)
  • Shared microwave
  • Snack bar/deli
  • Water dispenser

What to do

  • Pool table
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Built in 2018
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Smart television
  • Premium digital channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Microwave

More

  • Housekeeping (on request)
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling

Fees & policies

Refundable deposits

  • Breakage deposit: USD 150 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 11:00 PM
  • Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

Onsite parties or group events are strictly prohibited.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

Does Tru By Hilton Albany Crossgates Mall offer free cancellation for a full refund?
Yes, Tru By Hilton Albany Crossgates Mall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Tru By Hilton Albany Crossgates Mall?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 11:00 PM.
Are pets allowed at Tru By Hilton Albany Crossgates Mall?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Tru By Hilton Albany Crossgates Mall?
Yes, there's free self parking.
What are the check-in and check-out times at Tru By Hilton Albany Crossgates Mall?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Tru By Hilton Albany Crossgates Mall?
No, this hotel doesn't have a casino, but Rivers Casino & Resort (18-min drive) is nearby.
What is there to do at Tru By Hilton Albany Crossgates Mall and nearby?
During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
What's the area around Tru By Hilton Albany Crossgates Mall like?
Tru By Hilton Albany Crossgates Mall is a short 9-minute drive from Albany Intl. Airport (ALB) and 5 minutes' walk from Crossgates Mall.

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

I had a great experience here love this place definitely coming back
Hennessy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

computer for credit cards down at registration.
Mary, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Louis-Gabriel, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jackie, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thomas, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great confort and customer services from front sta
We had a fast check in great customer services. The breakfast was excellent, but the housekeeper knocked on my door and bust through the door. The towels were not good, they were ripped and some had holes in them. But overall the place was beautiful and the front desk staff was so welcoming! Im coming back with my own bath towels.
Shacora, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tanya, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Barbie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ny trip!
Gino, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Álvaro, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Robert, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Minsoo, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Joan, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Cleaning staff absolutely beating down my door several times throughout the morning, WHILE I had the do not disturb sign up. I'm talking 3-4 hours before checkout. Ridiculous. Will never go again just for that reason.
Dean, 2-night trip
Verified Expedia guest review

6/10 Good

Good low cost option for soccer teams and young families, but I would prefer an upscale option. On the plus side, the room was clean and bed firm enough. However, it felt barren with only an office chair for seating. There wasn't even a stand to put your luggage on. The building had a cheap feeling; it looked new but the wallpaper was peeling in the bathroom and halls. I could hear the people in the room above pacing at 4am. The elevators were busy as they served two hotels (Tru and Homewood Suits). The included breakfast had very limited options, and some of it was inedible, like the over cooked powered eggs and old fruit.
Cynthia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Brian, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The TV system was down the entire stay even though they were telling people it would be fixed any minute. Very loud noises in hallways all night. Flashing light in room blinking several times per minute. Floors were not clean. Too minimalistic for my comfort in the room, hardly any furniture
Steven, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Breakfast was amazing
Naketa, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Robert, 1-night trip
Verified Expedia guest review

10/10 Exceptional

awesome staff Bonnie was very gracious friendly and made everything go smoothly
Susan, 1-night family trip
Verified Expedia guest review

6/10 Good

Priscilla, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful and staff was very friendly
Donna, 1-night family trip
Verified Expedia guest review