Quentin XL Potsdamer Platz Hotel

Had multiple problems with this hotel. First off the man at check in wasn’t friendly or accommodating at all. Waited 2 hrs to check in for 3 pm because I arrived early (which is fine). Once it hit 3 pm I asked the same guy if the room was ready and he said one second (to go check, so I thought) and then he walked right past me and outside because his shift was over. So I go up to the desk and ask the lady who’s now at check in and she tells me they don’t have the list and there’s a delay. So I wait another 30 minutes and finally get a room (around 3:40). Next I was told they switched the room I’d be staying in. I was now going to be on a different floor (again that’s fine and I didn’t mind at that time) - a room is a room. Later I find out that the AC is not working in the room that they gave me and they can’t give me another room because they’re all booked! It was 26-28 degrees in the room and I had to ask for a portable fan - they didn’t suggest that as an option to cool down the room. The next day they tell me that if they can’t fix the AC then they’ll give us another room. We get back and guess what, it’s not fixed all they’ve done is open the windows and it wasn’t until I complained for 30 mins that they gave me a different room (I’m sure someone else checking in later got the broken AC room). The new room also had AC problems where as we couldn’t set it to the temperature we wanted but at least there was AC.

Disappointing for the money paid Very unwelcoming - no atmoshpere, feels like a big house rather than a hotel, no signs or hotel information anywhere, no details about bar or food and felt like it was all a big inconvenience

The place looks just as advertised. On top of that, it has comfortable bed, solid curtains to block out morning sun, powerful AC, and friendly receptionists; it is nicely decorated, spacious and quiet. The bathroom sink seemed a bit abused or perhaps not cleaned properly, and so was the mini-fridge, but everything else was very clean!

the hotel is ok and the front desk staff very nice and helpful. One the negative, there seems to be a problem with the housekeeping. after the first night no cleaning at all. after second night we asked the cleaning staff to give us 5 minutes before cleaning, but we got only new towels and no more service. after third night again no service at all. the “clean the room sign” was on the door all day long and we left the hotel daily before 11am and returned never before 8pm.

Nice and clean room. We had a junior suite. Only problem was that the aircon did not work and we have a little baby. It was so hot in the night. We told the hotel that i didnt work. They gave us a new room after 3 days. But they made a discount on the parking price (we asked them).