Portofino Inn is a favorite property and is located in Redondo Beach CA where I grew up. The Front Desk was understaffed. Just to ask simple questions, I had to wait several minutes. Upon check-in, some of the amenities and promos weren’t explained well, the gentleman checking me in was difficult to understand. My room was clean and comfortable and I loved the veranda overlooking the ocean side. The bathroom fan did not work. The bathroom lighting was unusually substandard, very dim. The bed was great and I slept well. I had a parking issue that I seem to have gotten two or three versions of what I can do and not. Front Desk said I have self parking, gave me a room key that opened the gate to parking, valet also opened the gate for me when I told them I parked there two nights w/o concern, the 3rd night an employee told me I can’t park where I was, which led to a conversation with the front desk, the woman was very professional, she took me out to speak with the valet man, who I found unfriendly and antagonizing. I felt my good guest experience was deteriorating fast especially because it seems young and inexperienced employees know nothing about customer interaction & service, and are fine with making no allowance and altering what was a positive guest experience. The tall, light haired valet guy needs training so that he understands there’s an opportunity to satisfy a customer who has a complaint, and not just state the rules and show disrespect. Baleen was excellent.