4/10 Επαρκές
13 Ιανουαρίου 2025
We arrived at midday and the check in time was 3pm. Most hostels would let you do the check in and just hand in the keys when the room is ready. However this was not possible for them. So we had to wait over an hour in the queue for check in when there was two people behind the desk, another one doing absolutely nothing, yawning and looking like she really didn’t want to be there. Once we got to check in, they gave us someone else’s room key and the people were still in the room. We came back and raised this issue and we were given another room key. This didn’t match anyhow the pictures were we were sold. They blamed hotels.com has wrong pictures in the room types. There was nothing they could do apparently even though the room types we wanted were available. We didn’t get any compensation and had to sleep in a room that we would have never booked. We had to work remotely and the WiFi was as down the whole day in the coworking space. There was no food or bar service during the days, and you weren’t allowed to bring your own alcoholic drinks in. So if I wanted to spend a day at the pool and have a cocktail or beer, it wouldn’t be possible. The kitchen wasn’t allowed to be used after 11am which I find absolutely ridiculous. We had take away pizzas and went to eat them in the kitchen and the security told us the area is closed already. The staff was unbothered, unhelpful apart from this one Argentinian girl who was lovely and proactive. This place needs management changing asap
Alex
Alex, ταξίδι 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com
