We checked in on the first day at around 3:00 PM and went to our room, but there was no bed prepared for my daughter, the third person. We spent 45 minutes trying to make the bed with one of the housekeeping staff because the people who were supposed to prepare the room hadn’t done it. At check-in, we were told the pool would close at 8:00 PM. However, due to the delay with the bed and other things, we didn’t get to the pool until around 4:30 PM. Then we were told the pool would close at 5:00 PM, and at about 4:45 PM, the pool attendant told us to leave. Honestly, we were very annoyed and disappointed.
The entire hotel was cold—the room, the corridors, the reception, the restaurant—everywhere was freezing. During breakfast, a staff member gave me a stern look because I didn’t eat the eggs I didn’t like. She was not polite at all.
On the bright side, due to the issues we faced on the first day, the receptionist offered us a free breakfast for the second day and allowed us to use the pool after checkout. However, I don’t think we’ll be coming back to this hotel. As a family, we didn’t like it at all.