The hotel management is not flexible at all: There is no way to check in earlier than 15:00! OK this is the official time, but always "your room sir is not prepared". It's my 4th visit there and the excuse is always the same, even when the hotel is not fully booked. It's their policy (I waited in the lobby for over 3h as I had to do something over my PC) and the excuses were always the same to everyone that came even at 14:00. (most hotels worldwide are flexible on this early check in option, specially with guests that seem to arrive after long flights)
About breakfast: when for example on weekends it is till 11:00 and they start picking plates and products from the buffet at 10:40! I can accept not to refill, because it goes to the end, but picking up 20' before it ends, while we are 10+ people, it's a sign of lack of hospitality and unprofessional. No honey offered as an option.
The reason to choose the hotel is the fact that it has a gym, as I run almost every day (10+ Marathon finisher), no matter the weather conditions due to my trip.
I went the fitness center, 07:30 in the morning to run, I was unhappily surprised as no one of the 2 treadmill machines was working! In the meantime, no sign on the fitness entrance about this, even in the hotel website or social media, was something mentioned, as it happens to all hotels by the management. Even my repeated complaints nobody came to fix it, wasting 1h of my life, waiting for a solution for services that I had paid for