4/10 Επαρκές
8 Οκτ 2025
We booked a 2 bedroom suite at the Staybridge Suites because I was traveling with my husband and 2 children, 17 year old boys. When we arrived at the hotel, we were told that they were sold out of the 2 bedroom suite and instead, they said they would put us in rooms right next to each other. I asked if there were any adjoining rooms and they said no. I explained that it was just the 2 boys and me, so we really needed a 2 bedroom suite/adjoining rooms because the boys are minors and I needed to watch them. Bethany said the best she could do was 2 rooms right next to each other, so she gave me the keys to 2 rooms and sent us to the elevator. She passed us on her way out of the hotel as we were getting in the elevator.
When we got to the 3rd floor, I realized that I was booked in room 330 and the two boys, under 18 years old, were booked in room 221. Not only were the rooms not next to each other, they were on completely different floors! We went back to the front desk where I talked to Sam. Sam said there was nothing he could do, he couldn't change our rooms, they were sold out. VERY disappointed. One, that the room I booked was not available; two, that a reasonable substitute was not provided; three, that two teenage boys had to stay in a room by themselves on a separate floor than the booking adult; and four that staff didn't seem to care or be willing to problem-solve. This is completely unacceptable.
Shanda
Shanda, οικογενειακό ταξίδι 2 διανυκτερεύσεων
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