The entertainment staff, especially Kendell, is a standout. His energy and dedication to guests are endless, and the other team members, including cheeky baby, contribute to a fun atmosphere.
Most staff, like Jo Jo, Ana, Jorge at the Italian restaurant, Eber, Miquel, Andres, and Jonny, go above and beyond to ensure a great experience.
The rooms and services were good, and the food has noticeably improved. This last trip saw a faultless buffet experience, with excellent breakfasts every day.
While there are many positives, there have been changes in the entertainment direction and it was less fun than in the past plus the privilege desk service has declined. Other than that it’s great.