The checkin process took almost 2hrs. Took an hour to receive check in instructions that I had to call three times to receive. Once received, the unit was not ready for 4pm checkin. We were also not the only ones going through the same issues. Once everything was finally figured out and we got into our unit, everything was fine. Unit was clean, and the view from the 35th floor was gorgeous. Location is perfect and walking distance to Scotia bank centre, Roger’s centre, the aquarium and CN Tower. Unfortunately with the start of our stay starting with such a mess, I would not stay there again.