6/10 Καλό
26 Ιανουαρίου 2025
$200 hidden deposit
Nowhere on the website says there is a deposit, but there’s a $200 deposit. I paid this in cash so I could get it back immediately when checking out. This was a quick stay, just for sleeping while I headed to my destination. I was there for approximately 11 hours. The actual room was just ok. Bed was uncomfortable and made a lot of noise, but the WiFi was good. Upon checking out, the staff was rude and took a LONG time. I needed to get on the road, so of course I was annoyed and a bit frustrated for the long wait while they investigated my room. I just wanted my money back so I could get on the road, and they acted like this was inconvenient. When I voiced my frustration, she said if I continued with my attitude she would mail the deposit back. Well threatening a customer is never a good idea. I paid the deposit in 4 50 bills, and she gave me a crumpled up wad of $5 and 10 bills. I got the impression they wanted to steal my money, but couldn’t find a reason to not give me my deposit back. Corporate should look into their deposit practices, and check their employees attitudes and ride customer service.
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