I had high hopes for this resort, but it was a disappointing experience. Despite completing check-in before arrival, it was ignored, and we were given a poorly located room after other later-arriving guests were checked in first. The room smelled strange, had damaged furniture, and felt outdated. After waiting over an hour for a change, we got another subpar room with lingering odors and signs of neglect.
The bed linens were damp, and I found hairs and skin flakes, which was unsettling. Beach towels and sheets had holes, and basic items like bathrobes and towels had to be collected from housekeeping carts. The pool area had gnats, exhaust fumes from nearby trucks, and a recurring sewer smell. Requests for sunbed curtains went unanswered, and amenities like clean towels were often unavailable.
The food was another letdown—usually lukewarm or cold, except for the lobster risotto at the French restaurant. My partner and I suffered food poisoning and spent a day in bed.
While the room’s size was its only positive, the poor hygiene, lack of service, and disappointing food made this stay unpleasant. Significant improvements in cleanliness, service, and food quality are needed before I could recommend this resort.