We were greeted by a welcoming staff with warm cookies, nice touch. In town for a late family dinner, we checked into our room which had an internal temperature of 60 degrees, left -came back late to a toilet continuously running...staff informed in the AM... Unfortunately parking, was a nightmare. The machine to come into the lot was broken, the lot itself not up to par. We were asked to leave our key in the box when checking out however we could not exit the lot without a key so I had to go back up to the lobby to ask someone to let us out! Major hassle, staffs response was far from acceptable, telling us we should have taken the key! All this while paying nearly $600.00 for one overnight. Not the experience we were expecting, as Hilton Honor members.