The cleaning staff and the staff at the pool area was very kind, smiled and said hello to us. The staff at the desk was very rude. It was very clear that they we weren’t welcome. When I checked in, he was very surprised that I wanted to check in there. He asked for my card, and didn’t explain, why he needed my card, so I didn’t wanted to give it to him, before he explained, because I’ve already payed full price. When I checked out, I meet an even ruder female. She wanted the charge me for city tax, and my receipt said, that the price was inclusive tax and fees, so I didn’t understand, I had to pay another tax, where she just said “no”. I’m not familiar to the German taxation, which I didn’t know was an expectation, since I’m not from Germany.
The staff at the pool area and the cleaning staff was very kind and welcoming, but the front desk staff ruined it, because we did not feel welcome at all.