The Lexington Hotel, Autograph Collection

I have stayed at the Lexington several times. This trip with my daughter, I reserved a room with two double beds. The beds are very comfortable , but the bed spread is extremely thin for NYC winter/spring. At 3:00a.m., I woke up freezing. My daughter asked if there were blankets in the room. There was not. I tried turning on the heat. For the next three hours, I tried 4 times to turn on the heat. Nothing happened. It’s straightforward so I know I was not doing anything wrong. Finally, at 6:00 a.m., I called the front desk. The gentleman who answered was very nice, polite and wanted to help. He offered housekeeping bringing more blankets or engineering fixing the problem. He said the heater does do this. But I was so tired and not in the mood for visitors. Not sure if I slept at all after that. Then we got up at 8:00 and left for the airport. The lesson is to check the air conditioner/heater during the day and ask for extra blankets.

The staff was 'cold' at checkin and tried to insist that the hotels.com rate I had was incorrect. I had the paper copy and won the 'argument'. My room was neglected one day-- for no apparent reason. The free coffee was substandard. the lobby was very, very noisy.

The room was very clean. And hotel location is very comfortable for me.

The bathrooms has rusted tiles everywhere. The beds come with one little mattress that made my husband very uncomfortable. He has been complaining about his back since the first night. I would not stay there again.

I would give that hotel more than 5 star rating. From the moment I made the reservation to our check-in, to the night spent in the room to our departure, the whole experience was amazing, smooth and pleasant. The customers are so welcoming, so professional and helpful. The VIP Manager took such good care of us and upgraded us to a bigger room. We were able to check-in before the actual check-in time which is 4:00pm. Once we arrived to the hotel, we placed our stuff in the room and went out. When we came back, we found a gift bag on our door room from Irena the VIP Manager. We were so happy and overwhelmed, we really appreciated her gesture. We felt welcomed, valued, and taken care of. If you’re thinking of booking at the Lexington hotel, don’t think twice, just book a room! We would definitely come back.