Motel 6 Ontario, CA - Convention Center - Airport

Very friendly

My items came up missing after specifically asking for room service to not enter my room

I booked a 2 night stay. My room was not cleaned. The outside area, guest very loud and smoking outside their room.

When I got there, I reserved the economy room and it was really, really small. I felt like if I was in prison. So at first I hated this place. It was sold out so I couldn't change rooms. So the next morning, I was able to change rooms by upgrading the room. It was so much more enjoyable after that. You get what you pay for. Morale of the story is if you can, don't get the economy room, spend a few extra $$ for a better room and your life will be so much better. The staff was very helpful to my needs.

By far this hotel is the total opposite of what comes to mind or when you hear or think of motel 6 . From the exterior of the hotel all the way into the lobby and into the interior is very welcoming, clean and friendly. When i arrived my very first stay i was in shock because i was expecting a regular ran down 1-2 star hotel, instead i re checked my booking to make sure i was at the right place. The freshly renovated hotel has an exterior of a beachy feel

I paid for a kitchen and it literally had no plates, silverware or cookware. Why would someone want to pay for a kitchen if you cannot use it? Hotels.com had them give me a 20% refund which the front desk said they processed but I never received it.

The only issue I have the cleaning crew come in when you not here.

The room was big but lacking furniture in the living area bedroom was very bare and not the cleanest. The light in the kitchen underneath the hood over the stove was burnt out and when my son went to unscrew it tge broke and cut open his hand.

front desk help was great - friendly & helpful. whole hotel has fresh coat of paint & looks mostly updated, room itself has nice bathroom tiles & hardwood floors. dual-paned windows kept it nice & cool. bed is really firm - I like a firm bed but this one can use a bit of a soft foam topper?... Starbucks is literally stumbling distance away too maybe 500 FT from the lobby which is nice. Decent stay, very central and easy to freeways.