I recently stayed at Embassy Suites Boston Waltham (Oct 17-20, 2024) in the Governor’s Suite and was thoroughly disappointed. For over $2,000 for 3 nights, I expected far better quality and service. The suite had several maintenance issues: a broken towel hook, dirty and stained carpets, a filthy microwave, and a hole in the wall. Basic amenities were missing—no shampoo or body wash in the bathroom, no coffee in the kitchen, and not even napkins or utensils available.
We had requested a baby crib well in advance, but it arrived over an hour late, and without a fitted sheet, making it unsafe for our baby. Additionally, the breakfast area was a hygiene disaster. The trash cans were always overflowing, food and garbage littered the floor, and many food items had no utensils, forcing guests to grab items with their hands.
I understand this is a 3-star hotel, but the level of cleanliness and upkeep was far below what I’d expect, even from lower-rated roadside motels. This experience was unacceptable for a Hilton property, and I cannot recommend this hotel to anyone seeking a comfortable or hygienic stay.