This is a hidden gem! I was received service months before my trip. You can go to their website and see all the contacts so you'll know who to contact. Also, there is a nice restaurant on the property with good food and service!
My reasons for 4 stars instead of 5 relate to the odor and privacy for room 205. Room was super clean but smelled like moth balls , which were placed throughout. A few were in the closet so i couldn't put clothes there. Plus it also smelled like it had recently been painted. The way the rooms are set up, you'll be able to be heard by your neighbors in 204. Probably more in the shower and restroom.
Relating to Carnival, it's about 10 miles from downtown so getting a rideshare back to the hotel can be difficult at times. You should fine if have a driver. You can also catch the bus because the hotel is one min walk from a bus stop.