Fiesta Americana - Merida

Well located hotel with free parking. We got a standard room which was fine. The hotel has 2 really good restaurants and we had a nice stay. We would be back but probably pay for the Fiesta Club room.

conclusion: I recommend the Hyatt across the street. I saw the reviews were good so I booked here. I made my reservation through Hotels.com and this hotel's staff called me multiple times in the afternoon while I was trying to rest in my room, I answered and told them I was busy resting, then their staff came knocking on my door and woke me up. They weren't able to get their payment through Hotels.com for whatever reason. For a 100+ USD/night hotel this seemed an odd way to treat a customer. Other than that the hotel is fine but overpriced, you're probably better off with the Hyatt across the street (newer).

This is an elegant hotel in a great location close to Paseo de Montejo.

The staff is stellar. They were friendly and smiling people and exuded happiness. The doormen were helpful hailing taxis for us and handing our luggage. The front desk staff were vibrant, efficient and always accommodating with a good sense of humor. We will be back!

Older property that is very well maintained. No services by the pool which was annoying for beverages. Breakfast is excellent.

I enjoyed the discount on restaurants!

We live near Progreso & like to sometimes spend the night in Merida. We come over for medical, shopping & entertainment.

Welcome Home!!!! Love the staff.....service with a smile!!

Hotel is a bit old. Ordered several food services at the room, in all of them something was missing. At the checkout they tried to charge two tickets that I did not consume.

Good hotel at a great price