2/10 Κακό
25 Νοεμβρίου 2024
Completely underwhelming
Stayed at the hotel this past weekend for the Philadelphia marathon and the hotel was totally underprepared/understaffed, despite this being an annual event since the hotel opened. The room was very underwhelming - severely outdated fixtures (old fashioned light switches, tv remote that didn’t work) including a shower curtain (eww). The worst part about our stay was that we never got housekeeping service during our two day stay, and didn’t get any explanation, apology, or offer to refund us the estimated value of the housekeeping service at any point during our stay. We had to ask for more towels and it took hours for them to be delivered. The line at the front desk was perpetually 10+ people deep. I recommend the hotel require a minimum 3 day stay in the future for marathon weekend and also staff up to handle the high occupancy. What a mess
Laura
Laura, ταξίδι 2 διανυκτερεύσεων
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