We had high expectations for a nice, comfortable two-night stay at your hotel. Unfortunately, we were met with rude staff at check-in who implied we couldn’t afford to stay there. Later, they threatened to kick us out because we brought pizza from a nearby restaurant to eat in the dining area.
The hotel and amenities were nice, but we gave it two stars because of its lack of hospitality.
There were a few staff members who were friendly and attentive, but you get only one first impression with a lot of people, and in the beginning, it was a bad impression, which was hard for us to let go regardless of the other individual kind personnel or staff