Hollywood Hotel - The Hotel of Hollywood

Unhelpful staff: I had to change rooms because the shower didn't work. The folks at the front desk seemed put-out by having to help me.

Very disappointed with our recent stay. We stayed here 3years ago it is really a great location to get around Hollywood. Metro is a 5min walk. However the rooms are not really cared for, in my honest opinion it’s really run down worse than how I remember it 3years ago. I don’t find the front desk staff helpful what so ever. There was only one staff that I cannot remember his name who was the most helpful of them all. For example I wanted to wash my clothes I put my quarters In the machine to get softner but nothing came out, went to front desk and advised them and was told by a women staff member that it was at my own risk to bad too sad. There are no signs to even back up what she said nor is it written in their policy. The gentleman assisted me later and gave back my money and apologised. It’s not Even about the money but the fact that this lady staff member could not care less. I gave this hotel a 5 star rating on my last visit but it’s gone downhill since in my honest opinion it’s just shy of a 1.5star rating. The maintenance in this hotel is very poor. Cracks in our room, showers had mold growing on the soap rack the fan in our bathroom was very dirty and dusty. Our lights barely worked the lift was an absolute joke almost like your stepping into a death trap. Staff need to understand customer service, the food quality for free breakfast was good, great selection this is the only thing that makes up for an old, run down hotel. Wouldn’t stay here ever again.

Really enjoyed the stay. Very clean throughout hotel. Lovely pool and gym facilities. Breakfast was awesome. Reception staff very helpful. Room well equiped with microwave fridge and coffee making. Even an iron. All round great stay. only one minor thing was aircon set to 19. Too warm for us.

It was fairly clean, and the staff were friendly, but the hotel itself is badly in need of major work. Everything is super old, likely hasn't been renoed in decades. Old tile throughout the room, very small/dinky pillows, couldn't really sit up comfortably in bed. It's an old building and sound travels like crazy, water pipes are very loud too. Our TV stopped working during the stay and they weren't able to fix it. If you just want a place to stay, it's acceptable, but definitely not comfortable or inviting rooms. I'd say below the level of a university dorm room, on par with a cheap motel.

Great breakfast and friendly staffs. Won’t hesitate to stay again when in LA.

Very old, weird vibe hotel. Smells awful.

Hollywood Hotel lived up to its billing. Spacious room, comfortable bed and excellent breakfast. The location is close to our family, so it works for us. There isn't much around as far as restaurants, etc. within walking distance. We don't rent a car, so that's important to us. As it turned out, I needed to go to urgent care and that was extremely convenient since it's only steps away from the hotel.

Breakfast is great. elevator is really slow. Stairs are locked off and key card would not work.

Close to a metro station with the red line which was useful to get to most sites/ activities. The hotel was a little bit run down looking in some areas but it was clean. Nice bonus was having a fridge in the room. There were areas to the room that looked a little tired and it could do with a bit of touching up, and although I found the room very cold there was a heater I used. It’s not located in the best area, and I was surprised by the amount of homeless people. I appreciated the breakfast options, although I think they should offer a dairy free option for the cereal station.

My room was in the court yard are and the the sound of the heavy water fountain kept me awake and reminded me of heaving rain in England hitting the roof tops and over flowing the drain pipes, A bit annoying and made me not want to draw back the curtains, it was a wet cold feeling that i would have rather left behind in London, but apart from that it was ok.