Probably great in it's prime. Spacious rooms with a good location that is central to most other districts. Kitchen. The free tea and wine in the afternoon is something unique and appreciated.
Unfortunately, customer service seems to be based on a reactive or subjective mindset. No one was outright rude but rather either very matter of fact or at times leaning towards annoyed. Clearly long wait times for your valet car has been a repetitive issue that staff resolve by referring to the print on the valet claim ticket. If I were the owner/manager, I would train my staff and create better messaging tools to more proactively call out the issue rather than leave the issue as a potential source of contention between staff and guests. They also did not bother to explain that pricing for parking depends on the size of your vehicle and that there is a daily 'valet tax.' I had to call out the two items on my bill before getting an explanation of why, no apology for the lack of earlier explanation to help manage my expectations. They also mischarged me on another item that after removing the entire bill changed with different rates. Again, no apology but rather first a couple of matter of fact denials of any changes to finally fixing the problem with a "Good thing you checked your bill twice."
One of the bathroom's double vanity sinks didn't work. Rundown motel beds, paint peeling, no room temp control, TV hanging, etc. Same price, another hotel