Courtyard By Marriott Vanderbilt-West End

Everything was great til checkout

I really do like this hotel. Everyone is friendly and professional, the room is clean and a good size, the pool is great, and the food is tasty. The only thing that I didn't like was no parking areas except for the parking garage with valet service which will cost you $35. The valets are friendly and courteous but the parking should be included with the room. If not for that, it was a 10. Everything else was great!

Location was the only good thing about this hotel. It is right on the edge of the Vanderbilt campus, which was important to us as our daughter was graduating this particular visit. The room was small (two queen beds) and directly over the entrance of hotel, so it was loud at times. Housekeeping only left us bath towels for three, despite our informing them that four people were staying in our room. Cost us $851.35 for a two night stay. This did include $35. per night valet charge to park our car, which we were not informed of until we checked in. Front desk staff would make you wait while they finished chatting with each other before addressing customers. Would not stay here again.

For the price, even with the discount it was a disappointment. Valet only @ $35 per day, no complimentary coffee in the lobby, no luggage service, and the room doors close so hard it rattles the walls. After being up late enjoying Nashville, the slamming doors of the next door room woke us up early as they went in and out packing up to leave. We prefer hotels that concentrate on customer comfort, and value...it’s not the first time we’ve been disenchanted with Marriott

Great hotel! Close to Bridgestone arena. We bought on hotel.com and ordered the breakfast package that was supposed to include breakfast. It did not. They said that hotels.com kept doing that. Be aware if you pick the one with breakfast.