The staff are absolutely amazing and very helpful - to printing documents for free, to helping dispose of takeout and agreeing to a late check-out. The negatives were no tea or coffee facilities in the rooms, a strange foldout desk and stool for working, no clothes cupboards, but rather racks to hang your clothes all along a wall. Odd! Also, the heating was extremely loud and there is no duvet - so you feel cold at night unless you have the noisy heating on, but then it's difficult to sleep because of the noise. But I would be tempted to stay again as the staff were truly wonderful.