DoubleTree Suites by Hilton Hotel Sacramento- Rancho Cordova

Smooth check-in, awkward morning.

We arrived quite late and check-in was smooth, the evening desk staff was very kind. The room was very clean. We stayed with our 4 children. I was dismayed to see there were only 2 drinking cups in the room, and the bedding for the hide a bed was not in the room. Other than those inconveniences, the room was fine. Breakfast was odd. We paid for “breakfast for 6”. No staff was in the breakfast area so we helped ourselves to the buffet. There was no water or juice available and my kids were very thirsty. Eventually a staff came and asked for our vouchers and provided small glasses of water. I was unsure what she meant regarding vouchers, so I went to the front desk. I was informed I could have 2. (I paid for 6). Eventually the desk staff begrudgingly gave me all 6 but I felt like I was the inconvenience to her morning, not the guest in the hotel. It’s sad that this employee seems to have forgotten this is a customer based industry.

Lane, Επαγγελματικό ταξίδι 1 διανυκτέρευσης, Απρ 25, 2022

Αυθεντικό σχόλιο πελάτη της Hotels.com

The front desk lady Anna was amazing. Gave great service and my family and I will be returning ☺.

SAREE, Ταξίδι 1 διανυκτέρευσης, Απρ 1, 2022

Αυθεντικό σχόλιο πελάτη της Hotels.com

Room was very comfortable

Greg, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Φεβ 12, 2022

Αυθεντικό σχόλιο πελάτη της Expedia

The good - front desk was helpful and super friendly. Super quick delivering extra pillows and towels The bad - creepy transient guy wandering around the back parking lot. Room was made up for one person - 2 pillows and only one set of towels. Floor in the bathroom was sticky and hair all over, used coffee grounds in the coffee pot. Screen door was barely hanging on.

julie d, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Φεβ 4, 2022

Αυθεντικό σχόλιο πελάτη της Expedia

Very nice hotel. Super clean and a super friendly staff.

Flavio, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Ιαν 28, 2022

Αυθεντικό σχόλιο πελάτη της Hotels.com

A strange loud noise blasted from the wall unit at 1 am, waking me and requiring a room change. The hotel is next to a construction site that is loud. Staff was nice and professional though.

Christopher, Ταξίδι 1 διανυκτέρευσης, Ιαν 25, 2022

Αυθεντικό σχόλιο πελάτη της Expedia

The tile in the shower was extremely damaged and didn’t feel clean. The cable was disconnected from the tv so my husband had to pull the stand out and fix it. We stayed in a room that had a separate bedroom but there was no closet or any where to hang our dress clothes.

Οικογενειακό ταξίδι 1 διανυκτέρευσης, Ιαν 22, 2022

Αυθεντικό σχόλιο πελάτη της Hotels.com

Dirty / instantized. Very Noisy all night

Pictures posted do not do justice. Towels were dirty / dark stain spots, carpets were not vacuumed, lights flickering, if u happen to be staying somewhere close to elevator, your entire night will be noisy, VERY noisy. previous guests' PB hair were still in the shower floor.... During Covid, you would expect rooms would be thoroughly cleansed after each use (there r no housekeeping unelss u ask), but obviously NOT.... room was very dirty.

Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Ιαν 14, 2022

Αυθεντικό σχόλιο πελάτη της Hotels.com

Overrated, unimpressed

This hotel is overpriced for the lack of accommodations offered. The check in is later than every other hotel and earlier than most, you have to pay for an unsatisfying breakfast, pay for parking even though they assume zero liability or even have security, the suites are small, and the furniture inside are not sanitary. Use a sheet before sitting on those couches and toss those dirty decorative pillows to the floor immediately. Does the hotel really expect me to think the upholstery and pillows are washed between guests? Because I know they are not. Newsflash, to sanitize a room you have to clean everything, that furniture just collects germs and they collect that money while ignoring the fact that there's a pandemic going on. Oh yeah, and the unprofessional youthful front desk are snobby, prejudice, pricks who need to learn about consumer resolutions and customer service. Hotels.com lists inaccurate details so call ahead because this is outdated information on the app

Renee, Οικογενειακό ταξίδι 1 διανυκτέρευσης, Ιαν 8, 2022

Αυθεντικό σχόλιο πελάτη της Hotels.com

Our room was ok, although there was trash under tables and nightstand.. the pull out in rm 250 was extremely uncomfortable to the poin of not being able to sleep on it. My son and fiancé had to sleep on the floor. Overall experience was ok, could be cleaner and highly recommend possibly replacing pull out mattres, the springs made it very uncomfortable. I used to be a house keeper I even stripped All but one bed for the next room attendant as I know their job is not easy.. also no pillows were available for the pull out we were lucky we had brought a couple with us.

Sandy, Οικογενειακό ταξίδι 2 διανυκτερεύσεων, Ιαν 7, 2022

Αυθεντικό σχόλιο πελάτη της Expedia