8/10 Πολύ καλό
17 Νοεμβρίου 2024
Convenient location
On the first day, Wednesday, there was no concierge or staff attending the entrance though they did the next two days. Reception staff were friendly and processed check-in and che k-out quickly and pleasantly. A bottle of wine was in our room upon arrival, a part of our gold reward. Evening staff checked out the noises in the Junior Suite emanating from other rooms (think it was airconditioning it was very noisy making sleep difficult) They suggested we speak with day staff and have maintenance che k out the problem. The heating in the room was cold so slept in the robes provided, along with wearing bed socks brought from home. Pillows were wonderful but body ached from the hard mattress. Limited choice of teas so bought own. Purchased coffees when we went out and at breakfast. Dining service staff were efficient and friendly. Food and drinks were delightful. Maintenance required - our room had plaster patch applied in lounge area but not painted. Wingback chairs in passage 2nd floor had leather peeling off the arms. A beautiful heritage building with very dedicated staff, some with considerable longevity as employees. Patrons treasure everything this establishment symbolises and memories from their young years are tied in with their loyalty to the brand.
Cheryle
Cheryle, ταξίδι 3 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com
