Holiday Inn Express Wenatchee

We book and paid through hotel.com app and when we got there after calling to make sure our suite would have a jacuzzi tub, it did not. I then asked if we could be switch because it was the same price and she told us no because we pre paid with the hotel.com app. I then asked if I could just buy the suite with the jacuzzi tub because that what we wanted and got excited about. She told me no, that they had no suite with jacuzzis left for the night. Disappointed and Mickey telling them so we went upstairs to the room. While upstairs I decide to check the hotel.com app for the suite we actually wanted and were told we couldn’t get. I find the suite and it’s available. I have my husband call the front desk (roughly 20 minutes after check in) and have him confirm that there is in fact a jacuzzi suite left and not only one but two. At this point we’re not happy and we just want the tub and to relax. We decide to buy a SECOND room for the night because they will not help us switch. The blow dryer would not work in the first room unless you held it with one hand and held the button in with the other?? There was first coke and water left in the fridge so the maids didn’t check after the last check out. They judged us by my husbands appearance and were very rude even after paying for TWO rooms totaling $260+ will never stay at this hotel again. l

The bed was comfortable but the sofa bed was broken

Kids loved the pool, lots of seating for breakfast, and overall great atmosphere

Breakfast was not good, they ran out of certain stuff and took forever to bring new hot food out, certain food was okay like the oatmeal and bagels.

I'm somewhat of a hotel snob when traveling with my kids. This was my first time staying at a hotel in lieu of my sister's when going to Wenatchee. This Holiday Inn Express was recommended by my GF, who travels a lot for work. I can honestly say I was impressed. The breakfast was good. The coffee was good (a big thing for me). The room was clean and stocked. The staff was friendly and accommodating. The next time I need a hotel in Wenatchee, I will definitely be staying there again.

Elevator was broken which wasn’t a problem for us but could have been for others. Also the heater in the room wasn’t working properly. But otherwise everything was fine.

Location is great. customer service was extraordinary. The fitness center is clean and equipment is fairly new. Great price and secured parking.

It was a nice small hotel. The only problem was that the breakfast service is done on paper plates and plastic silverware is used. I talked to the manager and the manager of food service. The latter said the paper plates are compostable. They also use a cup that looked like paper on the inside and styrafoam on the outside. It said the cup is compostable in places where paper cups soiled with food are accepted for recycling. I'm going to check up on the cup. I asked the staff to pass on to management of the Holiday Inn about not using real dishes and silverware.

We enjoyed our stay at the holiday inn, there was no shampoo or body wash in the shower/bath. Good breakfast, great location .

We really liked our stay. Staff was great! Pool was fun! We loved the breakfast and they had plenty. Popcorn and cookies at night were also great! Bed was comfortable. The only downside we experienced was we could hear the sound every time the next door neighbors flush their toilets.