4/10
Properly is worn down and pictures are not representing the current state of the property/ rooms/ bathroom. I searched on hotels.com for a property for 3 adults and from the results I booked Warwick hotel. As there was a mention of a sofa it was not clear if that would be the bedding for the 3rd person, I sent a message to the hotel that we need an extra bed set as we are three adults. I never received a reply netheir a confirmation. When I got to check in I asked for that extra bed and they replied: in the US you book a room not per persons so there is just one king size bed! Please note that we booked a 60sqm 1-bed suite big just any room. So he insisted that the booking was for a king bed regardless of the persons we searched for. And I asked why wasn’t I informed? Especially after I specifically requested an extra bed and in my booking it said 3 adults? No reply no justification just the option to add a roll on bed for 50 dollars per night which I had no option but to accept. And even following this complaint and request for a justification the manager decided not to waive this extra amount…
Evi
Οικογενειακό ταξίδι 5 διανυκτερεύσεων