2/10 Κακό
22 Δεκεμβρίου 2024
Horrible!!!
Every year I take my family on a Tahoe Christmas vacation. This year we chose to stay at Margaritaville due to its non gaming dog friendly amenities. With that said. This was by far the worst experience I’ve had in my 8 year coming to Tahoe. Upon check in clerks were rude and didn’t want to accommodate any of the VIP amenities that were given to me when booking my stay. Was told by the front desk they have the right to refuse VIP services if hotel is at maximum capacity (Wish I would have know that before booking the hotel). Now to the rooms. When checking into our room we had no heat. Called down to the front desk and they had a tech come out to the room to confirm the heat was not working in the room. Front desk switched us to another room and we did not have heat in the new room. Talk to staff said there was nothing they could do but could offer more blankets. When checking out I spoke with the rooms coordinator Max who was very helpful and understood our frustration. He offered to comp breakfast and wave the dog fee which was a nice gesture. But with that said I will never go back and stay at Margaritaville again. For almost $500 a night there are better options with friendlier staff and better restaurants. Would Recommend Harvey’s or the Golden Nugget if staying in Tahoe.
Victor
Victor, οικογενειακό ταξίδι 1 διανυκτέρευσης
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