2/10 Κακό
9 Μαρτίου 2025
Sonesta ES is horrible
I checked in and promptly asked for a refund after opening the door to a nightmare of a hotel room. So many terrible things, it would take too many characters to lay them all out. I asked for a refund and the manager, who left the entire unacceptable situation to the front desk employee, refused to refund me. I booked a room at a hotel closer to the venue we were attending, which made the conditions and service seem even more deplorable when the other establishment ended up being more than what I expect in a room. It was also less expensive than this awful place. My daughter’s allergic reaction also subsided the moment we left the Sonesta property. Will never recommend this and bad publicity is spread amongst frequent travelers. Customer service was lacking but having management expecting a guest to accept less than mediocre accommodations without a refund will never be okay.
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