A disappointment!! The hotel from my experience was outdated, rundown, & poorly managed. I reserved a suite, requested a higher floor, & attempted to use the services offered, only for the hotel to fail repeatedly.
My room was on the 3rd floor (so much for my request) with chips in the walls, a broken shelf, a torn shade, stained bar top, leaking showerhead, and multiple tears in the cushions of the love seat. So much so the cushions were by necessity placed backwards & upside down.
Housekeeping showed up my first morning and my last day very early (0815ish), attempted to open the door w/o knocking, even though there was a do not disturb placed on the knob. when informed I wasn't leaving, the next thing I knew the phone is ringing asking me if I was checked out. This was the 1st morning of a 3 NIGHT stay! The front desk failed to enter the info correctly.
The next morning, I gave room service the chance to improve my feeling for the Hotel. I placed the overnight order form out with a set time for delivery. They didn't show! When I called (pushed the direct line button for room service, 2 attempts) to inquire, there was no answer. I inquired at the front desk, and was told they tried to deliver but there was no answer. Complete BS, as we were awake & waiting for the delivery. Funny they couldn't use the phone to call the room that day!
Outdated, overpriced, union staffed, crap, uncaring service. I'll never stay here again, & suggest others find a different hotel. FAIL!
