2/10
Despite the hotel SPECIFICALLY noting (in at least 2 separate places) that cats are allowed, and us mentioning at the time of booking that we were traveling with a pet, after a 7 hour drive we were turned away when we arrived with our cat. We informed both the reception staff member and manager that in their Hotels.com profile they specifically list cats as being allowed, however we were informed that regardless of the misinformation no exceptions would be made. The staff did not offer any assistance in finding us a last-minute pet-friendly alternative hotel. Since the issue was 100% the hotel's fault, we felt more should have been done to either accommodate us at the hotel or to assist us in finding an alternate hotel. Even when traveling without our pet we would never stay here due to the extremely poor management and customer service.
Michael
Ταξίδι 1 διανυκτέρευσης