8/10 Πολύ καλό
8 Ιουν 2025
Poor Customer Service
I recently stayed at Double Tree by Hilton Somerset Hotel Conference Center and, while the overall experience was fine, I encountered two issues that negatively impacted my visit.
First, I was disappointed to find that the **jacuzzi was under repair**, which was not disclosed prior to booking. This amenity was one of the reasons I chose your hotel, and its unavailability affected my stay.
More importantly, I found your **policy regarding facility use after checkout to be unfair**. Expecting guests to pay for an additional night simply to allow their family a few extra hours of enjoyment is unreasonable. Many hotels provide a grace period where guests can continue using facilities before departure, enhancing customer satisfaction.
As an **honorary member**, I expected more flexibility and consideration regarding guest privileges. Unfortunately, this experience has led me to reconsider future stays or recommendations of your establishment. I hope you will review these policies and take guest concerns into account.
Marcos I Diaz
Marcos I Diaz, οικογενειακό ταξίδι 1 διανυκτέρευσης
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