This was the WORST stay I have ever had with a hotel. First thing, it’s Valentine's Day weekend so I book a room with a jacuzzi. Conveniently enough, the room doesn’t actually have a working jacuzzi.
The hotel was trying to blame Expedia saying that Expedia doesn’t know that that room doesn’t have a working jacuzzi. Excuse me? If you knew that the jacuzzi didn’t work, why is it even listed in the first place? This isn’t Expedias fault, this is yours.
After that, the taps weren’t even correct. The hot was cold and the cold was hot. We went to the front desk & she told us that she would text her manager that evening (Fri Feb 14th) to let him know what was happening. She could not move us to a new room because the other rooms were dirty. She said the manager is in tomorrow (Feb 15th) morning and he’ll see what he can do.
We go down the next morning since we didn’t hear from anyone and the manager had absolutely no idea what was going on because the girl at the front desk FAILED to actually tell him what was happening. His excuse was that she bothers him about a lot of things already and probably didn’t want to bother him about that as well. They finally got us a room with a working jacuzzi, but this could have been a much simpler process had this been done right the first time.
Also, their breakfast is probably the most disappointing thing I have ever had. The yogurt was sour and the sausages were so over cooked you could use them as a door stop. My experience was awful.
