Hollywood Casino & Hotel St. Louis

Was in St. Louis to cook for cancer patients and caregivers at Hope Lodge. Hollywood offered a good price on a room stay for two nights.

Booked this appointment 3 days ahead, came from California and when I got there (even after confirming a late check in) they had canceled my reservation. After a few minutes of searching for a new room we finally got put into an ADA room, Which to my surprise was dirty, had a horrendous smell and was nothing close to the room that I had booked. The next Day I had called to speak with a manager and I was told one was not available but a message was taken to give to the manager when she came in. After no response for a few hours I called down to the front desk again and left a voicemail on the managers phone and within an hour I received a call back. She was very nice very apologetic but could not do anything about my room since I had already been in it for a day and offered to help me out with a small portion of what I had paid for the room that I booked. We have stayed at this hotel before and really enjoyed it which is why we booked it again, needless to say after this trip we will never stay at this hotel again.

The mattress was by far the worst bed I have ever slept on. It was noise and needs to be replaced. For the amount we paid we could have a better mattress at a much cheaper hotel.

The rooms are very small. They are updated but on a low budget. No fan in the bathroom and no closets. Wish they had a pool and or hot tub. Even the casino floor seems a bit cramped between machines. Food at the restaurant/pub was not good at all. Slow service at the Italian restaurant and no one else in there on a Saturday night. Hmmm???

Room was unclean when I checked in. Receptionist was unfriendly when I went to front desk to see if I could change rooms. Finally asked to have my room cleaned on my own. Maid was great.