6/10
Absolutely enjoyed my trip and my stay at the Warwick. Beautiful resort and location. Rooms were a little tired but accurately reflected in photos when booking so not complaining. In the process of being renovated so no doubt will look great. Adult only pool was lovely and quiet to relax and enjoy the break. Staff were beautiful, friendly and helpful with the exception of the reservations supervisor on 20 May. Our check out experience has left a very bad memory on what was a great holiday. I had 2 rooms booked in my name, one for 10 nights for my partner and I and one for my friends for 7 nights. We clarified this at check in and paid our bills accordingly. It came to our attention half way thru we had been put in the wrong rooms which we thought we fixed with reception. When checking out on the 20th we were told we overstayed 3 nights and had additional charges. The supervisor acknowledged the 2 bookings but insisted the other couple checked out early and had a credit on their account and we overstayed and had to pay extra. He blamed external booking for making the incorrect bookings. It took over an hour for him to see what we were explaining about the 2 bookings and the mistake was the Warwick and not Expedia. At no time were my friends informed of this apparent credit. It was lucky we had time before our transfer to the airport to sort it but it was still extremely frustrating. Even when the mistake was realised and corrected no apology was offered for the inconvenience.
Linda
Ταξίδι με φίλους 7 διανυκτερεύσεων
