Bottom line first: I have been using Hotels.com for more than 10 years t, and this hotel is the first one ever that was so bad that I am filing an official appeal and complaint.
At checkin, the hotel had no WiFi and no television service. The clerk was fully aware of the existing problem but didn’t disclose it until after we had checked in (thus making our booking fully nonrefundable) and subsequently complained about that.
Compounding the problem, he outright lied to us, telling us that the problem would be resolved within the hour. In point of fact, it was not resolved by bedtime. Even the next day when the television was on again, there STILL was no WiFi.
Also worth mentioning: The online photos of our room were COMPLETELY inaccurate. Our room looked absolutely NOTHING like the pictures shown. It was a major bait-and-switch.
The temperature control in our room did not work AT ALL. The room was quite warm so our only way of cooling it down was to keep the window open all night long. But this hotel is located about 100 feet away from a loud, busy highway. Thus we had a LOT of noise ALL NIGHT LONG.
At checkout, the day clerk was in the middle of a heated argument on the phone with someone. So we didn’t even have a chance to report all of our complaints or get a receipt for our stay.
I would sleep in my car before I would give this property one more penny of my money.