Century Park Hotel

Great comfortable

Freshly remodeled, nice decor, comfortable stay.

couldn't sleep. too much noise from car passing by at night

The staff are friendly. No complaints there. I stayed in the third floor and that hallway smelled horrible. That odor made walking in there unpleasant. There was also a weird housekeeping rule of no cleaning of room service because of the pandemic. That’s strange shouldn’t they want to clean more because of this whole managing to distance from guests.

It would've been a perfect room…..except for the deeply embedded cigarette smoke smell wafting around the room. I opened a window to try an air out the place, but then I couldn't get the window closed. Right then, a manager, Mike, accidentally almost entered my room because he thought it was empty even thought my "do not disturb" sign was turned on. When I asked for air freshener, he responded with, "Ummm….well…I don't know…. we may not have any…" Not very proactive for a manager, but he was able to close my window. But that was a "no" on the air freshener. OTHER than that, my room was bougie, classy, HUGE love space, and comfortable. Just if you stay in room 406, bring your own Glade plug-ins.

Cool Suites long wait on deposit to be refunded

The property was in great condition. The renovated product looks awesome and refreshing! The rooms looked very contemporary, modern and clean. The technology components of the room was real nice!

I did not like the fact the place wasn’t finished... a lot of this left undo and it looks

Am trying to be objective here considering all things the world is facing into. Although there is a lot of uncertainty at the moment, my belief is that there is still a responsibility on businesses to provide a full service if they are still "open for business". Positives: we stayed in a king room and overall it was quite comfortable. There was ample room for two people plus luggage. The location is great (even though we were on lockdown and couldn't go anywhere). Westfield Century City is a 5 minute walk, there is a grocer across the road and Beverly Hills/WeHo is a short drive. Negatives: The room we were allocated faced Olympic Blvd and the noise of the passing cars was unbearable (I say this with what I considered a heavy reduction in traffic). I would not like to think what the noise would be like with a normal LA traffic day. The hotel had run out of coffee pods so we had to go purchase our own. The included breakfast was cancelled, understandable considering the situation however a little breakfast box or substitute delivered to the room could have made the stay a little more enjoyable (considering we paid for it). We weren't advised there would be no housekeeping until we asked for it (1st time we were told we missed it, 2nd time we were told there would be no housekeeping). Understandable if that's what the hotel wanted however staying in a confined space for 4 days with no cleaning to me does not echo the "we are doing our bit to stay clean" message.

I stayed in a nice studio. Breakfast was good as well.