4/10 Επαρκές
24 Νοεμβρίου 2024
Uncomfortable
My experience at this hotel left a lot to be desired. First, the bed was hard and very uncomfortable, making it difficult to get a good night’s sleep. Worse, there were metal L brackets running down the sides of the box spring, which were extremely dangerous—especially for families with young kids.
After checkout, I noticed a $50 charge on my account. When I called to inquire, I was told it was a standard hold for damages, which is fine in principle, but I wasn’t informed of this at check-in. When I mentioned that, the staff member responded that they “encourage” front desks to notify guests, but it’s also written somewhere at the desk. I explained that most guests don’t read fine print of signs in lobby at check-in, expecting staff to provide key information verbally. Her response? “I suggest you start reading.”
The tone and rudeness were completely uncalled for. What could have been a simple explanation turned into an unpleasant exchange that left a bad impression. I won’t be returning.
Marie
Marie, οικογενειακό ταξίδι 2 διανυκτερεύσεων
Επιβεβαιωμένο σχόλιο πελάτη της Hotels.com
