Baymont by Wyndham Anderson Clemson

I booked this room based on reviews saying this particular location was still offering continental breakfast, that was not true. So there was one strike. I called early in the day on the day I checked in to request a top floor room, was told it they'd note that. When I got all checked in & received my room keys I had to drive to the other section of rooms only to find out my room was not on the top floor. Strike two. After going back to the front desk to get the room changed, I was able to settle in, the room was clean and looked just like the pictures. However after coming back from a night on the town our room key was deactivated so we had to go to the front desk to get a new one because the other key we were given was in the room. This happened twice over my stay. Strike three. The staff was very pleasant & helpful but no-one should have to go through all of this. I manage an Inn & Conference Center & this is not how I want my guest to remember us! If you are looking for a comfy bed & hot shower then this is a good place for that ONLY. Won't be back.

The carpet in room 112 was FILTHY. Walking from the bed to bathroom my feet turned black. There was blood on the wall. Holes in the walls. Lampshades were stained. Sheets and comforter were stained. The bed in the sofa bed was broken with rods sticking out from underneath. When I complained to management they told me it’s because it’s a smoking room so it would be like that. The guests above me were offering drugs to others. Non guests loitering at all hours. The cockroach I found at 3am when I went to the bathroom was the last straw. When I asked about a refund for not staying the last night I was told it would happen if I called hotels.com. Hotels.com tried to issue the refund and hotel management refused. My husband went back to the hotel regarding this matter and only when he threatened calling the health department did they approve the refund.

Better than expected

Terrible stay would like refund.

No issues at all

We asked for non-smoking, room wreaked of cigarettes. They didnt have air conditioner on and it was very hot in the room and took a while to cool down. We hid 4 guests and 3 bath towels. 2 of 3 towles had stains. Called front desk for 4th towel and to ask for clean towels and we were initially told we could get them in the morning and that "all their towels are stained but they are clean" I wasnt expecting much but that was gross.

Room was not clean, little hairs everywhere, on nightstand, shower walls, sink, on one towel and on a sheet. Gross, especially now. I thoroughly disinfected with sanitizing wipes, one of which had visible dirt on it when I finished. The hairs i noticed later. Also, tub floor was stained and tub did not drain properly.

The tub has water back up, that is gross when taking a shower.. The towels has brown stains not pure white clean...

I was in the middle of a move and needed a place to stop for the night. The room was clean and quiet.

Great rooms nice employees always stay there when I visit family