The hotel has multiple issues: it's outdated, smells of cigarettes, lacks a landline phone, has a nonfunctional microwave, and no ice machine. We experienced a 20-minute wait upon arrival with no attendant at the front desk. The breakfast options were limited to muffins, granola bars, and oatmeal, with no coffee or hot water available in the dispenser. Upon revisiting the front desk to resolve a key issue, the attendant on her personal phone, neglected to acknowledge me and seemed startled by my polite request for assistance.