Country Inn & Suites by Radisson, Grand Rapids, MN

The service of the front desk girl was amazing...friendly nd fast. The condition of the room was less than appealing. The bathroom was very dirty (shower was full of hair, wall was dirty, floor was dirty). The "sack breakfast" was not good either. I know its tough during COVID restrictions, but there has to be a way to improve on this amenity. We were just there to sleep so it did the job we needed but not sure we will choose this chain of hotel again if given another option. Again, the young lady at the front desk did a fantastic job and for that I was thankful.

We were extremely happy to see the signs that face masks are required during this pandemic. Unfortunately we were very saddened and upset to see only 1 employee have a mask during our 4 dsy stay. 0 of the housekeeping staff had masks on. The manager was holding an employee meeting in the breakfast area. All 5 pr 6 of them were at one table not spread apart and no facemasks on. This caused my comfort level to be rock bottom.

There pool was closed and we specifically picked this place for the pool. No mention of this when we made the reservation. Our fridge was very dirty. And froze everything we put in it.

We were disappointed in the lack of COVID-related service. Signs were up and posted, there were hand sanitation stations, but only 1 out of roughly 10 employees we saw or interacted with wore a mask.

The door to the room didn’t close very well and at 1:00 a.m. we had two girls walk into the room.

Was shocked of the overall wear, it needs so many updates. The tub was patched and it felt like you were going to fall threw. The room had a very bad odor (urine) possibly from the carpets. Glad we only booked it for one night. Won’t be booking again.

The microwave cabinet had an empty 6-pack of beer box in it..the coffee maker had old coffee in it..and under cabinets and behind doors were dirty and had garbage..

Very nice clean hotel. Good service. Good location. We hung out on the gazebo to visit, which was very pleasant!

Overall, we had a great experience. The room had everything we needed, comfy beds and enough storage. The front desk attendant (I believe her name was Kenna) was super friendly, helpful and informative. I just wish the breakfast they offered had more options or let us choose more specifically what we want.

After check in we had to have the desk person come up and remake our beds. The blankets were covered in hair and one bed had make up all over the sheets. The floors looked totally un vacuumed. The bathroom wall had shaving whiskers all over it. I took my kids for a walk to look around on night one and we went to look at the pool only to find a couple in the hot tub enjoying each other a bit to much for a public location.