We were referred to this hotel by a friend that lives in Brussels. Overall the hotel service & amenities were very good with the exception of the reception desk. They appear inexperienced and not customer oriented. Specifically, we showed up before normal check in time and they said they could assign a room for us at an extra 59€…we decided, of course, to wait in the lobby until 15:00. Also we booked a king bed room, but they changed it to Queen and would not change it back even with booking evidence.