After reading some of these reviews I wasn't sure what to expect. Im not sure where the homeless disappeared to, but we didnt see any around the hotel. The room was cozy, but with it being a victorian hotel, I expected as much. The room didn't have a/c, but an open window was enough to solve the problem. I didn’t get any names while I was there, but all of the staff that i encountered were pleasant and helpful. The continental breakfast isn't something to write home about, but overall we had a great stay and I would stay at this hotel again.