Zenza Hotel, Turks & Caicos: A Boutique Gem with Room for Polish
The Pros:
* Design & Ambiance: Zenza excels in its design. The minimalist, contemporary style is chic and sophisticated, creating a tranquil and upscale atmosphere.
* Intimate Experience: The smaller size of the hotel fosters a sense of exclusivity and personalized attention.
* Location: While not directly on Grace Bay, Zenza is conveniently located, offering easy access to nearby beaches.
* Modern Amenities: The hotel boasts modern amenities, including a stylish pool area, a well-equipped gym, and in-room conveniences.
The Cons (Areas for Improvement):
* Service Inconsistencies: While the staff was generally friendly,we personally experienced noticeable inconsistencies in service. At times, responsiveness was slow, and we encountered instances where attentiveness was lacking. For ex. I misplaced my prescription sunglasses and hat at the pool after showering one evening. I went back the next morning for them but they were gone. I informed the front desk but they seemed perplexed when I asked if any of the staff had turned them in. They said they had not but I had to ask for them to contact staff. I did this on three separate occasions with three separate front staff. Finally, we directly hunted down a pool cleaner who produced the hat glasses in 5 minutes! This may seem like a minor complaint but this significantly impacted my staff and the staff seemed indifferent. We thanked and tipped the pool guys.
