Wow. If you want a hotel with no one at the front desk EVER and each request met with a "can't" rather than what they can do for you, then this is the hotel for you!
At check-in, we were assigned a room on the 2nd floor and needed to have a different room on the 1st floor due to disabilities and the lack of an elevator. The request for a different room was met with inconvenience rather than accommodation.
I'm sure, at one point in this hotel's life, folks came to this hotel as a luxury resort, now, it's in desperate need of rehab and upgrades. The wallpaper in the lobby is held on with painter's tape - might as well just use duct tape, at least that will stick. I wondered if they were funding their rehap/upgrades on drink prices ($12 for a small bourbon and diet Coke). The bartender lied to me and said that was the average price in the area - I'm guessing the "area" is the hotel because the other "area" places were not as high and you got more for your money. The icemaker was broken (try finding a desk clerk to get ice from the restaurant next door). The hot tub permanently closed. It was just one thing after another with this hotel...
I was very disappointed I spent so much money on a hotel room for little amenities or benefits.
I'll end this on a good note, the bed was comfortable and the shower was great!